Refund policy

My items were damaged or lost in shipping, or are dead-on-arrival. What can I do?

Returns for DOA or lost items will be handled on a case-by-case basis. Please send us an email describing the issue and we’ll work to resolve it as soon as we can!

I purchased a product and installed it in a robot, and it got damaged. Can I get a replacement?

Due to the destructive nature of combat robotics, all products are considered consumable, so we do not offer returns of any used items. However, care has been taken to price items affordably and keep them in stock, to make them easier to replace on short notice.

I want to return an unused, brand new, functional product

Unused items that are not damaged can be returned, though the buyer must pay for return shipping. Returns will be handled on a case-by-case basis. Please send us an email to discuss the process.

I received fewer items than I ordered. What should I do?

Sometimes mistakes happen! Just send us an email containing proof of purchase (screenshot of the receipt/confirmation preferred) and a picture of the items you received, and provide your mailing address.

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EU Right of Withdrawal and Returns Policy

This policy applies to customers in European Union member states. If you are ordering from outside the EU, our standard return policy applies instead.

Your right to withdraw

If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day you (or a third party you nominate) take physical possession of the goods. For orders of multiple items delivered separately, the period runs from the day you receive the last item.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (for example, an email to [your support email]). You may use a withdrawal form, but it is not required. To meet the deadline, it is enough that you send your communication before the 14-day period expires.

Effects of withdrawal

If you withdraw, we will refund all payments received from you, including standard outbound delivery costs (but not any extra costs arising from your choice of a delivery method other than the cheapest standard option we offer).

We will issue the refund within 14 days of the day we are informed of your decision, using the same payment method you used for the original transaction. We may withhold the refund until we have received the goods back, or until you have supplied proof of return, whichever is earlier.

Returning the goods

You must send back the goods without undue delay, and no later than 14 days after notifying us of your withdrawal. You are responsible for the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. In practical terms, you may inspect and test items as you would in a shop, but if components have been installed, soldered, powered under load, or otherwise used beyond inspection, we may reduce your refund to reflect the resulting loss in value.

Exceptions

The right of withdrawal does not apply to:

• Goods made to your specifications or clearly personalized (including custom or made-to-order builds and bespoke fabrication)
• Sealed goods that are not suitable for return for health or hygiene reasons once unsealed

No restocking fees

We do not charge restocking fees for valid withdrawals within the 14-day period. Any reduction to your refund will reflect diminished value only, as described above.